Tracking your parcels is a crucial part of the online shopping experience, ensuring peace of mind and providing updates on your delivery's progress. In the UK, Hermes (now rebranded as Evri) is a significant player in the parcel delivery market, handling millions of packages daily. Understanding how to effectively track your Hermes/Evri parcel is therefore essential. This comprehensive guide will walk you through various methods, troubleshooting common issues, and answering frequently asked questions about tracking your Hermes/Evri parcels and returns in the UK.
Understanding Evri (formerly Hermes) Parcel Tracking
Evri's tracking system allows you to monitor your parcel's journey from the moment it's collected from the sender to its final delivery. This service utilizes a unique tracking number, usually a combination of letters and numbers, to identify and locate your specific package. The system provides updates on the parcel's location, estimated delivery time, and any potential delays. While the rebranding to Evri has occurred, the core tracking functionality remains largely the same, with the tracking number being the key to accessing your parcel's information.
Methods to Track Your Evri Parcel
Several methods allow you to track your Evri parcel in the UK. These methods differ slightly in the information required and the level of detail provided, but all aim to provide the same core information: the location and status of your parcel.
1. Track Hermes Parcel by Barcode:
The barcode on your Hermes/Evri parcel label contains the same information as the tracking number. While you can't directly input a barcode into the tracking website, the barcode itself contains the crucial tracking number. You can usually find the tracking number printed near or under the barcode. This number should then be entered into the Evri tracking website for accurate information. Using a barcode scanner on a smartphone can make this process quicker and easier. However, the tracking number itself is what the system will use to find your parcel's details.
2. Hermes Track Parcel by Postcode:
Unlike some carriers, Evri's tracking system doesn't directly support tracking by postcode alone. The system requires the unique tracking number associated with your parcel for accurate tracking. Attempting to track solely by postcode will yield no results. This is because multiple parcels can be delivered to the same postcode at any given time. The tracking number is specifically assigned to your individual package and is essential for accurate location identification.
3. MyHermes Tracking My Parcel / Hermes Tracking My Parcel:
Accessing your tracking information through the official Evri website (formerly myHermes) is the most reliable method. The website provides a dedicated tracking portal where you can input your tracking number and receive real-time updates on your parcel's location and status. This method offers the most comprehensive tracking information, including scan events (e.g., "Collected," "In Transit," "Out for Delivery," "Delivered"). The website is also updated frequently, providing the most current information available.
4. Hermes Tracking by Postcode Only (Limitations):
As previously mentioned, tracking by postcode alone is not possible with Evri. The unique tracking number is essential for identifying your specific parcel within their vast network. The system needs the precise identifier to locate your package among the millions handled daily. Trying to track using only the postcode will result in an unsuccessful search.
5. Hermes Tracking Number on Label:
The tracking number is prominently displayed on your Hermes/Evri parcel label. It's usually a combination of letters and numbers, and its location on the label varies slightly depending on the size and type of label used. Carefully examine your label to locate this crucial number. Once you have it, input it into the Evri tracking website or app to access your parcel's tracking information.
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